Home #Education 2019/2020 Job Opportunity Customer Care Executive Apply Now.

Job Opportunity Customer Care Executive Apply Now.

Job Opportunity Customer Care Executive At ISON XPERIENCES;

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Duties & Responsibilities

  1. Building rapport with customers by handing each and every customers query in a courteous and professional manner.
  2. Ensure consistently imparts the correct product and service information to customers.
  3. Obtains ;impart ;clarifies and verifies information to and /or from customers to ensure delivery of exceptional customer service.
  4. Demonstrate appropriate levels of empathy in situation that requires these skills and provides customers with individualized attention.
  5. Consistently contribute towards improving customer experience by identifying potential areas for process/productivity improvements and highlights the same to supervisors.
  6. Utilizes the relevant tools and resources provided by the company to respond to customers queries and request.
  7. Provides the relevant reports on a daily basis -where applicable
  8. Appropriately escalates customer care queries to supervisors to ensure speedy resolutions of the same.

KNOWLEDGE,SKILLS AND ABILITIES

  1. Must have completed 12 years of schooling
  2. Minimum diploma in relevant courses, Degree will be an added advantage.
  3. Good typing speed and computer skills ,particularly with regards to Microsoft office application.
  4. Good communication skills, proficient in Microsoft word applications and good written English.
  5. Ability to work in a team environment.
  6. Ability to maintain a calm disposition particularly in stressful work situations.
  7. Displays a positive attitude;ability to remain positive and energetic throughout a work day.
  8. Updates self on products and services by reading new product information ;and participating in training opportunities.
  9. Updates own market intelligence on comparative product and services.

Work Condition

  1. Ability to work any shift in a 24/7 work environment including odd hours,weekends and public holidays.
  2. Ability to work extra hours to meet business needs .
  3. To reside within reasonable travel distance to the office ,as defined by the company ,to facilitate ease of transport arrangements where applicable.
  4. Maybe required to undergo periodic medical examination to assess own suitability for continued employment at the call center.

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