Reporting to: Repayment Officer

Key Responsibilities:

Manage queries from customers
Contact customers who are disabled
Take ownership of all issues and challenges through to resolution
Deliver outstanding customer service
Analyze customers’ financial status and credit to determine feasibility of payment for kits/products
Explain to clients the products and credit options that are available as well as the terms of those services
Explain to customers the repayment plans
Review and update customers’ credit files
Negotiate payment arrangements with delinquent customers
Update delinquent customers and forward irreconcilable accounts for collector action to Repayment Officers
Manage movement and storage of repossessed and returned kits

Requirements:

Skills:

Good knowledge of Zambian market, especially Rural Zambia
Experience in either Micro-Finance, Telecoms, Fintech, Fast Moving Customer Goods (FMCG) or all
Proven track record in working with targets and elaborating detailed strategies
Ability to manage field sales teams towards aggressive targets
Communication skills
Good numerical and analytical skills
Proven networking and social skills
Team Player
Data and Report Analysis

Method of Application

Submit your CV and Application on Company Website : Click Here

Closing Date : 20 Dec, 2020

Zambia Minds